Terms
& Conditions
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General Information
These Terms and Conditions constitute a legally binding agreement between:
Marrakech Music Store (MMS)
Legal Entity: SARL (Limited Liability Company)
Registered Office: Boulevard Allal El Fassi, Résidence El Mansouri, Store #4, Marrakech, Morocco
Commercial Register: 107875
Tax ID: 20777896
ICE Number: 002653392000094
Bank Details: 007 450 0013469000000848 90 Attijariwafa Bank
And
Any individual or legal entity ("Customer," "Buyer," or "You") accessing or making purchases through our websites: marrakechmusicstore.ma or marrakechmusic.store.
Acceptance of Terms
By accessing our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
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Products & Services
Product Catalog
Our products and services are those featured in our online catalog at marrakechmusic.store. All offerings are subject to availability and stock limitations.
Product Information
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Product descriptions, specifications, and images are provided for informational purposes
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We maintain daily stock updates, though discrepancies may occasionally occur
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For detailed product information or clarification, contact us at +212670-027345
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We reserve the right to modify product specifications without prior notice
Stock Availability
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Products are offered within the limits of available stock
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In case of stock shortage, customers will be notified via email with expected availability dates
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For items not stocked in our warehouses, availability depends on supplier stock
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Permanent unavailability will result in order cancellation with full refund within 14 days
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Pricing & Payments
Pricing Policy
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All prices are displayed in Moroccan Dirhams (MAD) including applicable taxes
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Prices exclude shipping and handling charges unless specified
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Prices are valid while displayed on our website, subject to stock availability
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We reserve the right to modify prices at any time; orders are charged at the price displayed at time of purchase
Accepted Payment Methods
Cash on Delivery (COD):
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Payment made directly to delivery agent upon receipt of goods
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Available for all delivery locations within Morocco
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Orders confirmed upon successful delivery and payment
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COD fees may apply depending on delivery location
Bank Transfer:
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Account: 013 450 01027 000145 001 48 27 BMCI
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Transfer fees are customer's responsibility
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Orders processed only upon confirmed payment receipt
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Include order reference number in transfer details
Payment Security
Bank transfer payments are processed through secure banking channels. For cash on delivery orders, payment is handled directly by our authorized delivery partners. We do not store banking information on our servers.
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Ordering Process
How to Order?
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Online: www.marrakechmusic.store
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Phone: +212670-027345
Order Requirements
To complete an order, you must:
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Create Account: Provide accurate contact information including full name, phone number, and complete delivery address
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Product Selection: Add desired items to your shopping cart with correct specifications
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Order Review: Verify all details before confirming your order
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Payment: Complete payment using one of our accepted methods
Order Confirmation
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Email confirmation sent upon successful order placement
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Order confirmation constitutes acceptance of these terms
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Digital records serve as proof of transaction
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We may request additional documentation to prevent fraud
Order Modifications & Cancellations
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Orders can be modified or cancelled before shipment
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Contact customer service immediately for changes
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Cancelled orders receive full refund within 5-10 business days
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We reserve the right to cancel orders for verification purposes or inventory issues
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Liability & Disclaimers
Service Limitations
Marrakech Music Store operates under a best-efforts obligation. We are not liable for damages resulting from:
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Internet-related issues (data loss, service interruption, technical problems)
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Force majeure events (strikes, natural disasters, epidemics, postal service disruptions)
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Third-party carrier or payment processor failures
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Website downtime or technical malfunctions
Product Liability
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Products are sold as-is with manufacturer specifications
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We are not responsible for product misuse or damage after delivery
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Professional installation or setup services are not included unless explicitly stated
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Customer assumes responsibility for product compatibility verification
Professional Use Disclaimer
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For products purchased for commercial or professional use, we disclaim liability for:
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Indirect damages or consequential losses
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Business interruption or lost profits
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Performance issues in commercial environments
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Intellectual Property
Website Content Protection
All website content, including text, images, logos, software, and audio materials, remains the exclusive intellectual property of Marrakech Music Store.
Usage Restrictions
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Users are prohibited from:
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Reproducing, distributing, or exploiting website content without permission
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Creating unauthorized deep links or framing our website
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Using our content for commercial purposes without written consent
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Reverse engineering or extracting proprietary code
Brand Protection
Our trademarks, service marks, and trade names are protected intellectual property and may not be used without express written consent.
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Privacy & Data Protection
Information Collection
We collect personal information necessary for:
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Order processing and account management
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Customer service and technical support
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Fraud prevention and security
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Legal compliance with Moroccan regulations
Data Usage Principles
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Information used exclusively for stated business purposes
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No sale or rental of customer data to third parties
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Data retention limited to legal and business requirements
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Customers may request data access, correction, or deletion
Information Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect customer data.
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Website Usage
Acceptable Use
Users must not:
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Attempt to gain unauthorized access to our systems
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Use automated tools to scrape content or data
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Interfere with website functionality or security
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Submit false information or impersonate others
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Use the site for illegal activities
Account Responsibilities
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Customers are responsible for account security and password protection
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Notify us immediately of suspected unauthorized access
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Maintain accurate account information
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Use accounts only for legitimate purchases
Service Availability
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We strive for 24/7 website availability but do not guarantee uninterrupted service
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Scheduled maintenance will be announced when possible
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Emergency maintenance may occur without notice
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Legal Compliance
Governing Law
These Terms and Conditions are governed by Moroccan law, including:
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Consumer Protection Law No. 31-08
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Electronic Commerce regulations
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Commercial Code provisions
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International trade regulations where applicable
Dispute Resolution
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Disputes will be subject to Moroccan court jurisdiction
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We encourage direct communication to resolve issues amicably
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Mediation services may be utilized before formal legal proceedings
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Class action lawsuits are not permitted under these terms
Severability
If any provision is deemed invalid or unenforceable, remaining provisions continue in full force and effect.
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Record Keeping
& Evidence
Digital Archives
We maintain secure digital records of:
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Order confirmations and transaction details
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Payment processing records
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Customer communications and service interactions
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Account creation and modification logs
Legal Evidence
Our computerized records constitute valid proof of all transactions and communications between parties and may be used as evidence in legal proceedings under Moroccan law.
Data Retention
Records are retained according to legal requirements and business needs, typically 7-10 years for financial transactions and 3-5 years for customer communications.
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Terms Modification
Update Authority
We reserve the right to modify these Terms and Conditions to reflect:
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Changes in applicable law or regulation
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Business practice improvements
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Enhanced security or customer protection measures
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Technical system updates
Change Notification
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Updated terms posted on our website with effective date
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Email notification for significant changes affecting customer rights
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Continued use after changes constitutes acceptance
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Customers may close accounts if they disagree with updates
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Contact & Support
Business Information
Marrakech Music Store (MMS)
Boulevard Allal El Fassi, Résidence El Mansouri, Store #4
Marrakech, Morocco
Contact Methods
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Customer Service: +212670-027345
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Hours: Monday-Saturday, 9:00 AM - 8:00 PM
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Email: contact@marrakechmusic.sore
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Online: Contact form at marrakechmusic.store
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Final Provisions
Entire Agreement
These Terms and Conditions, together with our Privacy Policy and Shipping & Returns Policy, constitute the complete agreement between parties.
Language
In case of conflict between different language versions of these terms, the English version shall prevail.
Effective Period
These terms remain in effect until superseded by updated versions or until customer account closure.